Refund Policy
Last updated: August 23, 2026
1. Subscriptions and billing
Avos is sold as a monthly or annual subscription. We offer a 7-day trial with no credit card, so you can evaluate the platform before any charge.
2. 14-day guarantee
If you cancel within 14 days of the first charge for a plan, we refund 100% of the amount paid, no questions asked. The guarantee applies to the first purchase, not to renewals.
3. Renewals
Monthly and annual renewals are not refunded automatically. When you cancel, access continues until the end of the period already paid and no new charge is made. If an annual renewal is charged by mistake, within 14 days and with no significant usage in the period, we refund it in full.
4. Cancellation
You can cancel at any time from the dashboard, under Billing. There is no penalty and no minimum term.
5. AI credits and employee packs
Consumable add-ons such as AI credits and employee packs are not refundable once consumed. Any unused portion is refundable within 14 days of purchase.
6. Service failure
Extended downtime caused by us entitles you to a proportional credit or refund, assessed case by case.
7. How to request a refund
Email the address below with your account email and the reason for the request. We reply within 2 business days. Once approved, Paddle processes the refund in 5 to 10 business days, to the original payment method. billing@useavos.app
8. Merchant of Record
Purchases are processed by Paddle.com Market Ltd, the merchant of record and issuer of the invoice. Refunds are executed by Paddle under this policy. Consumers in the European Union and the United Kingdom keep their statutory 14-day right of withdrawal, which prevails over any clause above.